Privacy Policy

Information we may collect

When you visit the website, create an account, play games or contact support, we may handle information that identifies you or relates to your use of the services. The information collected depends on the features you use, the transactions you make and the checks that may be required before services can be provided.

Account and contact details

This may include your name, date of birth, residential details, country or state, username, password, telephone details and email address. It may also include information you provide when you contact customer support, make an enquiry, submit a complaint or otherwise communicate with us. We use these details to create and administer your account, communicate with you and provide requested services.

Identity and verification information

To confirm identity, age, eligibility or account information, we may request documents or other details. These may include identity documents, proof of address, information about your source of funds or other information needed for account, security, anti-fraud or compliance checks. Verification information should only be submitted through the channels made available for that purpose.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on their own systems. We may receive information needed to confirm a transaction, manage an account, investigate unusual activity and provide support. We do not intend to collect more payment information than is reasonably required for these purposes.

Technical, device and usage information

When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device identifiers, general location information, language settings, access times, pages viewed and website interactions. We may also record information about errors, performance and security events. This helps us operate, maintain and improve the website and protect accounts.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, understand website traffic, support security and improve user experience. Some cookies may be necessary for core website functions, while others may help with analytics or preferences. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect how parts of the website operate.

How we use information

We use personal information for purposes connected with providing, securing and improving the website and casino services. The purposes may include:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age, eligibility and account ownership.
• Performing verification, security, anti-fraud and anti-money-laundering checks where required.
• Meeting legal, regulatory, record-keeping and responsible gambling obligations.
• Providing customer support, investigating enquiries and resolving complaints.
• Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
• Managing website performance, functionality, security and technical support.
• Understanding how players use the website so that services and communications can be improved.
• Sending service messages, account notices and other information needed to manage the relationship.
• Sending marketing communications where permitted and where you have provided the required consent or other lawful permission.

We may combine information collected from different interactions where this is reasonably necessary for these purposes. We may also use information in a form that does not directly identify an individual for reporting, analysis, security monitoring or service improvement.

Lawful handling and service providers

Personal information may be handled where it is needed to provide requested services, meet a legal obligation, protect the website or our users, prevent fraud, support responsible gambling processes or pursue a legitimate operational purpose. In some cases, information may be handled with your consent. You may withdraw consent for a particular use where consent is the basis for that use, although this will not affect handling that is permitted or required for another reason.

We may use carefully selected service providers to support website hosting, technology, identity verification, payment processing, customer support, security, analytics, communications and other business functions. These providers may access information only as reasonably required for their services and are expected to apply appropriate safeguards. Information may be processed in Australia or another country, depending on the service involved and applicable arrangements.

Marketing communications

If you receive promotional communications, you can opt out by using the unsubscribe option in the message or by contacting us. Opting out of marketing does not stop essential service messages, security notices, account communications or information required to administer your account. We will take reasonable steps to apply marketing preferences to future communications.

Protecting and keeping information

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, account security processes, monitoring, secure transmission methods and procedures for handling suspected incidents. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

Access to personal information is limited to people and service providers who need it for an appropriate business, support, security or legal purpose. We may disclose information where reasonably necessary to payment providers, verification services, technology providers, professional advisers, law enforcement or other authorised parties. We may also disclose information when required to protect the rights, safety or security of players, the website or others.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, business records and legal obligations. Some records must be kept for a period required by law even after an account has been closed or a player has asked for information to be deleted. When information is no longer required, we may securely delete it, anonymise it or de-identify it in accordance with our procedures.

Closing an account does not necessarily remove all records immediately. Information may remain where it is needed to meet legal requirements, resolve a dispute, prevent fraud, maintain security, support responsible gambling processes or establish, exercise or defend legal rights.

Children and age requirements

The services are intended for people who meet the applicable minimum age and eligibility requirements. We do not knowingly seek to collect information from children. If you believe a child has provided personal information, please contact us so that the matter can be reviewed and appropriate action considered.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking us to correct information that is inaccurate or incomplete, requesting deletion of information, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about our handling of personal information.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact us at support@luckydreams-casino.online. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information or account security.

We will consider and respond to requests within a reasonable time. Some requests may be limited or refused where the information cannot be separated from another person's information, where fulfilling the request would affect security or fraud controls, where records must be retained by law, or where another lawful exception applies. If we cannot take the requested action, we will explain the relevant reason where appropriate.

Accuracy and updates

Players should keep account details accurate and up to date. You may contact support@luckydreams-casino.online if information needs to be corrected or if you believe information has been handled incorrectly. We may retain previous information where it forms part of a transaction, verification record, security investigation or legal record.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published, unless stated otherwise. Players should review this page periodically to remain informed about how information is handled.

If you have a privacy question, request or concern, please contact support@luckydreams-casino.online. We encourage players to contact us first so that the issue can be understood and addressed appropriately.